Comments on: Family Campaign For RCVS To Review Complaints Procedures

By: Ian McDougall

Ian McDougall — Fri, 19 Nov 2010 12:29:20 +0000

I have insured with Asda for several years.
This year in June they changed insurer from Allianz (which had been good) to QBE Europe Ltd administered by an outfit BDML Connect Services Ltd, who are abysmal.
We needed to make a claim in August and it took 3 calls over 3 weeks just to get a claim form.
Very sadly in September our lovely 9 year old Newfoundland collapsed and we had to let him go.
The subsequent claim was paid, but we then received a letter on 27 October telling us that we had to pay the next 8 months premiums [in one hit] even though there was now no longer a pet to insure, and obviously no insurable risk for them.
We went away then for 10 days and upon return on 14 November there were 2 further letters awaiting us demanding payment with the second having added a surcharge of £25 and telling us that it was being handed to a debt collector.
I called their help-line and was dealt with courteously, but when put through to their credit control department the attitude could only be described as odious in the extreme.
I subsequently went back to their help-line/sales dept as I refused to deal with staff with such appalling attitude, and paid up having got them to remove the arbitrarily and unwarranted surcharge
If that’s Asda price you’re welcome to it

By: Christine

Christine — Fri, 05 Nov 2010 11:44:34 +0000

I think it is so sad to think that vets can treat people and animals like that i thought that they were supposed to be animal lovers. I had a bad experience today I took my cat to the vet and asked if i could pay in instalments and was told that if i took a car to the garage i would have to pay all at once and that he wouldnt do the tests as i didnt have the funds.

By: Stuart

Stuart — Sat, 17 Jul 2010 19:54:35 +0000

I am so shocked to learn how badly monitored our vetrinary practices are. We have had a dreadful experience only this week with the death of our beloved dog, Billy.

By: Fran

Fran — Tue, 23 Feb 2010 11:00:01 +0000

If you have had problems like this is the past, please please sign the petition or offer help to these people in order that they succeed. Several people have launched campaigns in the past which have just fizzled out. Please, for the sake of our animals, help get these vets dealt with in a way which gives the profession a very strong message. They are there to serve our pets. If they can’t handle that, they should get out of the profession.

There are some brilliant vets out there who are extremely dedicated, but the one’s who aren’t coping (for whatever reason) really must be called to account.

I write this in memory of dear Flicka, Nalle and Lotte, who all suffered at the hands of two veterinary practices who saw their chronic conditions as a way to line their bank accounts! Thank goodness there was another group of vets locally who helped Nalle back to full health and were caring and sensitive when his real time came.